My Pearland HVACFast. Honest. Local.

My Pearland HVAC

Privacy Policy

Effective Date: October 11, 2026

Important Notice Regarding Text Messaging Data

My Pearland HVAC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any third party for purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential and is never sold.

My Pearland HVAC ("Company," "we," "us," or "our") provides Heating, Ventilation, and Air Conditioning repair, installation, and maintenance services ("Services") to homeowners in Pearland, Texas and the surrounding communities. This Privacy Policy explains how we collect, use, and protect information from visitors to MyPearlandHVAC.com, prospective customers, and customers who book service or contact us through our website, chatbot, or scheduling tools. This Privacy Policy should be read together with our Terms of Service, available at MyPearlandHVAC.com/terms, which govern your use of our website and Services.

1. Information We Collect

Personal Information

  • Name, email address, phone number, and address
  • Payment and billing information when you book a job or subscribe to our Services
  • Opt-in records and timestamps for all communication channels (SMS, email, voice, chat)
  • Information submitted through website contact forms, our AI chatbot, or our appointment scheduling calendar

Non-Personal Information

  • IP address, browser type, and device information
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

Communication Records

  • Records of inquiries, communications, and service requests
  • Appointment details and scheduling preferences
  • Service history, equipment history, support interactions, and feedback

2. How You Opt In to SMS Messages

My Pearland HVAC collects SMS consent only when you take an affirmative action through one of the following opt-in methods:

  • Contact Us Form: On our Contact Us form, you may separately choose to receive non-marketing SMS messages and/or marketing SMS messages by selecting the corresponding optional, unchecked consent checkbox. You may submit the Contact Us form without selecting either SMS consent option.
  • Booking Form: When booking a job, you may choose to receive non-marketing SMS messages concerning your appointment confirmations, reminders, rescheduling information, inquiry, and related service updates by selecting an optional, unchecked consent checkbox. Furthermore, you can also choose to receive marketing SMS messages. You may complete your booking without consenting to either SMS messages.
  • Chat Widget: You may choose to receive non-marketing SMS messages by entering your contact information, selecting the SMS consent checkbox and submitting your information through the Chat Widget after being presented with its messaging disclosure. Consent provided through the Chat Widget applies only to the types of messages described in that disclosure.

Marketing and non-marketing SMS consent are collected separately where applicable. Merely entering a phone number, opening the Chat Widget, beginning a conversation or submitting a website form without completing the applicable consent step does not constitute SMS consent. Consent to receive marketing messages is not a condition of purchasing any Services.

3. How We Use Your Information

We use collected data to:

  • Provide, operate, and improve our Services
  • Respond to inquiries and schedule HVAC repairs, maintenance, and installations
  • Process transactions and manage client subscriptions
  • Send transactional messages, including appointment reminders, confirmations, and account or service updates
  • Send marketing messages, including promotions, new service announcements, and special offers, where you have consented to receive them
  • Enhance website and chatbot functionality
  • Ensure security and prevent fraud
  • Maintain records of your communication preferences and consent

4. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging program, you agree to receive text messages from My Pearland HVAC that may be transactional (e.g., appointment confirmations, reminders, and account updates) and/or marketing in nature (e.g., promotions, new service announcements, and special offers), consistent with the consent you provide at opt-in.

Opt-In & Consent

  • You will only receive SMS messages if you have affirmatively opted in by selecting an applicable SMS consent checkbox on our Contact Us form, Booking form or Chat Widget. The Contact Us form and Booking form provides separate consent options for marketing and non-marketing messages. The Chat Widget collect consent is for non-marketing messages only, unless otherwise expressly stated in the applicable disclosure.
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all other applicable laws

Opt-Out Instructions

  • Reply "STOP" at any time to cancel SMS messages
  • You will receive one final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are timely processed

Message Frequency & Content

  • Message frequency varies based on your interactions with us and the campaigns you are enrolled in
  • Messages will relate to the Services you have inquired about, requested, or subscribed to, or to promotions and updates you have consented to receive

Help & Support

Carrier Information

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, and most major and regional carriers

SMS Data Protection Statement

No mobile opt-in information or consent will be shared with any third party or affiliate for marketing or promotional purposes. We may share such information with subcontractors who support our operations, such as SMS aggregators and platform providers, solely to deliver the messages you have consented to receive. All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third party outside of the aggregators and providers necessary to deliver the Text Message Services.

5. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

  • Third-party vendors that support our operations (e.g., payment processing, appointment scheduling, hosting)
  • SMS and email aggregators and providers solely for the purpose of delivering messages you have consented to receive
  • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data remains protected under the terms of this Privacy Policy

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third party, excluding aggregators and providers of the Text Message Services.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Security assessments and system updates
  • Breach notification protocols in accordance with applicable law

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but use commercially reasonable means to protect your information.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website and chatbot functionality, and measure the effectiveness of our Services. You may control cookies through your browser settings; disabling cookies may limit certain website features.

8. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing emails by clicking "unsubscribe"
  • Opt out of SMS messages by replying "STOP"
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, contact us using the information in Section 11.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by My Pearland HVAC.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The current version will always be available on our website with its effective date. For material changes, we will notify you by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

My Pearland HVAC

1703 Orlando St., Friendswood, TX 77546

Phone: (346) 597-5787

Email: MyPearlandHVAC@gmail.com

Website: MyPearlandHVAC.com

By using our website and Services, you consent to this Privacy Policy.

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